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Frequently asked questions
Breakfast
Is breakfast included?
Breakfast is not included. Our villa is located near a great choice of cafes and restaurants that all offer delicious breakfast menus. Due to the quality breakfast options that are available in close proximity to the villa, we find that most guests prefer this option.
Can we have breakfast delivered to the villa?
Sure, we can arrange breakfast delivery to the villa. Upon request and additional charge.
Can we prepare our own breakfast in the villa?
Yes. We have a fully equipped kitchen in the villa, including a coffee machine, kettle, toaster, microwave and blender. There is a bakery just across the road that serves fresh croissant, bread and pastries to takeaway. There is a supermarket around the corner that has quality products. To get you started, we can also provide a Breakfast Starter Pack delivered on the first morning consisting of sliced bread, eggs, fresh fruit, butter, jam, juice, coffee, tea, sugar & milk. Upon request and additional charge.
Cafes, Restaurants & Supermarkets Near the Villa
Are there any restaurants nearby?
We have a great choice of restaurants and cafes nearby. To name a few that are within 2-minutes walking distance from the villa : Bali Parachute, Trattoria, Savage Kitchen, Ona Eatery, Made’s Warung Berawa, My Warung Canggu & Suksema Sushi Bar.
Are there any supermarkets nearby?
There is a very good deli & grocery store just around the corner – Canggu Deli at Canggu Station. You can purchase food, drinks & snacks there. You can also purchase items such as sun cream and mosquito repellent there.
Villa Facilities
Do you have a bath tub?
No, our villa only has showers. However, upon request we do provide a complimentary baby bath for infants.
Is the villa pool completely private?
Yes, the villa is completely private, including the pool.
Will we have exclusive use of the villa and pool?
Yes, you will be the only guests staying in the villa. You will have the entire villa.
Do you have a washing machine in the villa?
Yes, we have a washing machine in the villa that is free of charge for our guests to use.
Do you have a safety deposit box?
Yes, we have in-room safety deposit box in the 2 king bedrooms.
Do you have a pool fence available?
Yes, we can hire a pool fence for your stay upon request and additional charge.
Are any bedrooms interconnecting?
The bedrooms are not interconnecting. Each bedroom has individual access via the glass sliding doors that look onto the garden and pool.
Do you have a baby cot and high chair in the villa?
Yes, we provide a baby bed and a high chair free of charge.
Is it possible to have an extra bed in one of the rooms for 1 child?
Yes, we can provide one fold out bed for a child upon request and additional charge.
Do you have wifi at the villa?
Yes, we offer free unlimited wifi in the villa for our guests.
Can we smoke in the villa?
Smoking is permitted in outdoor areas only, in the villa garden and patio. Smoking is not permitted indoors or in the bedrooms.
Check in & Check out
Our flight departs very late in the evening, can we have a late check out?
Check-out time is 11am. Late check-out can be arranged upon request, subject to availability and additional charge. Please advise us as soon as possible so we can do our best to accommodate your request.
Can we arrive at the villa before check in time?
Check in time is 3pm. Please advise us if you would like to arrive before 3pm, we will do our best to accommodate your request.
Arrivals, Departures & Transfers
Our flight arrives after 10pm. Can you please confirm that you are able to send a driver to meet us and someone will be at the villa to let us in?
Yes, we are able to arrange an airport pick up for late flights and the villa attendant will be at the villa to meet you. Please advise us as soon as you can so we can make the arrangements.
Our daughter is arriving one day after us, can you assist with an airport transfer for her?
Yes, we can arrange an airport pick-up with our reliable driver. The rate is 250,000rp paid directly to the driver. Please advise us as early as possible so we can make arrangements with our preferred driver.
How far is Canggu to Bali airport?
It is approximately 35 – 45 minutes’ drive (depending on traffic). We can arrange a private airport transfer for you. The driver will greet you at the airport.
Can you arrange a driver? We would like to go to Ubud and some other areas on day trips.
Yes for sure, we can organise our reliable driver for you or we can give you his details and you can coordinate directly with him. The driver and car are an additional cost. The cost varies dependent upon the number of hours and location. We will be happy to send you his price list, his prices are very reasonable.
Services
Can you recommend a massage service?
There is a very good day spa located just next to the villa at Canggu Plaza, Esthetic Day Spa – high quality, lovely premises. They offer a discount to our guests.
There is also an in-villa massage service that we can recommend – Casa Bali Spa.
Can you arrange scooters for us please?
Sure, we can arrange scooters for you. Let us know how many scooters and how many helmets you would like. We can have them delivered to the villa. The cost will range from US$4 – US$7 per day, per scooter.
Finns Bali
How far are Finns Recreation Club & Splash Water Park from the villa?
They are both just a short 5-minute walk from the villa (approx 300 meters).
How far is Finns Beach Club from the villa?
Finns Beach Club is a 15-minutes walk from the villa (approx. 1KM). There is also a free shuttle bus between Finns Beach Club & Finns Recreation Club which our villa guests can use.
What do we get with the Finns membership cards?
You will receive one Finns Club VIP Platinum Membership card per person for the duration of your stay (maximum six cards). Membership benefits are:
– Free entry as Platinum Members to Finns Recreation Club
– Free daily entry to Splash Water Park including 25M lap pool
– VIP entry to Finns Beach Club & Finns VIP Beach Club and one single daybed per adult with no minimum spend required
– Discount on food & beverages at Finns Recreation & Beach Clubs
– Complementary access to the Fitness Centre, fitness classes, Business Centre & Tennis Centre
– 30 % Discount at Body Temple Spa, Bounce Trampoline Park, Strike Bowling & Cubby House Kids Club
Is entry to Splash Water Park free?
Yes! Each guest will receive a Finns Platinum card. The card gives you free unlimited daily access to Splash Water Park, which is just a 5-minute walk from the villa.
Rates & Payment Options
Does your rate include the government tax or will I have to pay that extra when I arrive at the villa?
All our rates include the applicable 10% government tax. You will not have to pay any tax charge on arrival at the villa.
Can we pay online?
Yes, all payments made on our website are through a trusted & secure payment system. Payment by credit card (Visa, MasterCard & American Express) is accepted, you will be charged in USD. A credit card surcharge of 2.5% applies.
Can we pay in our local currency to avoid the credit card surcharge?
Sure, we accept payment by bank transfer in any of the following currencies at the rate prevailing on the day of booking: USD, SGD, AUD, GBP, Euro & NZD.